U4 Outages and Repair

Verizon LEC PIC Outage

2012-01-19T18:33:00.001-05:00

Attached please find a notice from Verizon indicating an outage with their PIC/CARE interface beginning January 8th, 2012. Any transaction after January 8th,with a request to change the carrier on the line to 0555, is in a backlog condition at this time. If your customer was already presubscribed to 0555, then their traffic would process through our network without issue. If your customer has asked you to issue an order to the LEC to pre-subscribe their line to 0555 from any other carrier, this transaction has not been completed. In order to insure an expeditious change for your customer, it will be necessary for you/your customer to contact the Local Telephone Company's business office to complete a verbal change of the interexchange carrier on their lines.

Please contact ANI Wholesale Customer Support 1-877-264-7264 for any additional information relative to lines that may be impacted by this Verizon outage.

Additional updates will follow as we receive further updates from Verizon.

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ANI-Networks Email Maintenance Notification

2011-09-23T12:10:00.001-04:00

Our email service provider will be conducting maintenance from 9:00 PM Friday, September 23, 2011 through 9:00 AM Saturday, September 24th, 2011. During this time emails submitted to ANI's Support Organization will be held in queue until the close of the maintenance. If you require immediate assistance/response on an open item during this time frame, please contact Wholesale Customer Support at 1-877-264-7264.

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

CDR Delivery 9/15/2011

2011-09-15T13:59:00.001-04:00

Last evening, during the end of day processing of daily CDRS, an error was detected and the process automatically restarted. The restart resulted in generation of two daily CDR files being placed in Customer FTP folders. If you utilize ANI's daily CDRS for billing your customers, please be sure to take into consideration the existence of multiple files for the same period of time.

Should you have any questions relative to the duplicate extract, please contact ANI Wholesale Customer Support at 1-877-264-7264.

Thank You,
ANI-Networks

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

Fibercut in DC-Virginia area (Update)

2011-09-09T22:00:00.001-04:00

We have been notified by Global Crossing that the fibercut in the DC-Virginia area has been resolved as of 21:12 EST.

(Original Notification)
We have been notified that Global Crossing is experiencing a fibercut in the DC-Virginia area. While this is not directly under our control or view, we will provide status updates as we receive them. There is no current ETA for resolution due to multiple road closures from the flooding in the area.

Please contact Wholesale Customer Support with any questions at 1-877-264-7264.

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

Fibercut in DC-Virginia Area

2011-09-09T13:17:00.001-04:00

We have been notified that Global Crossing is experiencing a fibercut in the DC-Virginia area. While this is not directly under our control or view, we will provide status updates as we receive them. There is no current ETA for resolution due to multiple road closures from the flooding in the area.

Please contact Wholesale Customer Support with any questions at 1-877-264-7264.

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

ANI-Networks e-mail issue update

2011-09-01T18:16:00.001-04:00

ANI-Networks e-mail issue has been resolved. Please continue to e-mail customer support at support@aninetworks.com or contact us at 1-877-264-7264.

Thank You,

ANI-Networks

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ANI Networks e-mail issue

2011-09-01T18:10:00.001-04:00

ANI is experiencing an email outage. Please note, no Internal ANI Networks' services have been impacted by this outage. If you have attempted to submit email requests to Support@aninetworks.com it is possible that we have not received that request.
Please contact Wholesale Support at 1-877-264-7264 should you require any immediate assistance.
Thank You,
ANI-Networks

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Network Event

2011-08-23T15:19:00.001-04:00

At approximately 10:51 PST there was an Earthquake in Virginia. Shortly thereafter ANI Networks began to see a spike in traffic from multiple sources. As a result of this event, Carrier Customers may experience lower ASRs. Additionally, due to spikes in traffic to the destinations impacted by this event, we have seen an increase in failed calls resulting in "fast busy" conditions. ANI is taking the necessary steps to process as many of the calls presented to our network as possible, and will restrict calls to destinations most impacted by this event.

If you have any questions or concerns, please email Wholesale Customer Support at support@aninetworks.com or call 1-877-264-7264.

Thank You,
ANI-Networks

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

ARK Outage (Final Update)

2011-06-30T12:18:00.001-04:00

The ARK outage experienced yesterday was completely resolved at approximately 11:00 PM PT, and full access to the ARK was restored to customers shortly after that time. The full root cause analysis is being vetted out with our suppliers in order to confirm all measures taken were appropriate, and to implement corrective action as needed.

In order to secure the integrity of the data, the ARK was placed into maintenance mode.

As a result of bringing the ARK Online to resume normal processing at 11:00 PM, not all of the day's CDRS billed with the normal end of day processes. As a result, CDRS that were delivered to you today will not contain the entire day's CDRS. We have approximately 11% of all CDRS in the database processed, prepared to bill with today's end of day billing run. These CDRS will be delivered, with today's call records, in tomorrow's files. Please note, not everyone's CDRS will be reduced by 11%. This number can fluctuate at the Customer level depending upon your call volumes, relative to the time stamp of the initial outage.

Lastly, at no time was your customer's ability to complete calls impacted by this event. We apologize for the inconvenience this may have caused your organization and appreciate your understanding.

If you would like any additional information, please feel free to contact Support@aninetworks.com and we will be happy to assist

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

ARK outage (Update)

2011-06-29T22:12:00.001-04:00

The ARK is still down and our engineers are still working toward a resolution. All data is secure as access is being restricted. We hope to have resolution this evening and an update tomorrow morning. Please contact ANI Support with any questions or concerns 1-877-264-7264.

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ARK Outage

2011-06-29T17:57:00.000-04:00

The ARK is currently experiencing an outage. Our Network Engineers are aware of the issue and are currently troubleshooting. We will provide periodic updates until the issue has been resolved. Any questions and concerns please contact support at 1-877-264-7264.

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Modification to ANIN CDR Layout Scheduled for June 1, 2011

2011-04-22T12:55:00.000-04:00

ANI Networks is pleased to announce the addition of Originating and Terminating OCN information on CDRs. Attached please find the ANIN 211 Byte CDR Layout which includes the OCN information. This new CDR layout will replace the ANIN 184 Byte Layout and the ANIN 184 Byte Layout + LRN formats as of June 1, 2011.

ANIN 211 Byte CDR Layout field information:

In the current format, there is no position 204-211. In the new format, position 204-207 is now the Originating OCN and position 208-211 is Terminating OCN (example below).

New Format

Field Name	Type	Start Position	End Position	Length	Decimal	Field Description
OriginatingOCN	Char	204	207	4		This field will contain the Originating Operating Company Number if available
TerminatingOCN	Char	208	211	4		This field will contain the Terminating Operating Company Number if available

This format will also be available in the ARK under Resources > Forms Library > ANIN 211 Byte CDR Layout. If you have any questions please feel free to call or email me.

Kind Regards,

Lisa Salyer

Wholesale Markets Support

ANI Networks

702.547.8290 – Desk

855.547.8290 – Tollfree

lsalyer@aninetworks.com

ARK Maintenance Window - January 15, 2011

2011-01-11T19:15:00.001-05:00

This notice is for Saturday, January 15, 2011 at 7:00am PDT.

The ARK will be in maintenance mode from 7:00am PDT on Saturday, January 15, 2011 until 11:59pm PDT on Saturday, January 15, 2011. The ARK will be unavailable during this window.

If you need to open a trouble ticket during this time please email Wholesale Customer Support at support@aninetworks.com or call 1-877-264-7264.

Thank you,

ANI Networks

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

ARK Maintenance Window - January 1, 2011

2010-12-28T18:19:00.001-05:00

The ARK will be unavailable for maintenance from 12:00 AM (Pacific) on Saturday 1/1/11 until 12:00 AM (Pacific) on Sunday 1/2/11. The ARK and the ARK FTP processes (i.e. CDR Deliver and EDI Upload/Downloads) will be offline.

If you need to open a trouble ticket during this time please email Wholesale Customer Support at support@aninetworks.com or call 1-877-264-7264.

Thank you,

ANI Networks

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

ARK Notification

2010-12-28T14:18:00.001-05:00

Please be advised that the ARK is no longer in maintenance. Additionally, CDR files are expected to be completely delivered by December 29, 2010.

If you have any questions or concerns, please email Wholesale Customer Support at support@aninetworks.com or call 1-877-264-7264.

Thank you,

ANI Networks

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

ARK Emergency Maintenance

2010-12-27T13:18:00.001-05:00

Please be advised that the emergency maintenance window has been extended. We do not have an estimated time for ARK availability.

If you need to open a trouble ticket during this time please email Wholesale Customer Support at support@aninetworks.com or call 1-877-264-7264.

Thank you,

ANI Networks

FW: ARK Emergency Maintenance

2010-12-27T11:29:00.000-05:00

UPDATE

Please be advised that the emergency maintenance window has been extended until approximately 9:30am PST.

If you need to open a trouble ticket during this time please email Wholesale Customer Support at support@aninetworks.com or call 1-877-264-7264.

Thank you,

ANI Networks

Sent: Monday, December 27, 2010 7:42 AM
Subject: ARK Emergency Maintenance

This notice is for Monday, December 27, 2010 at 7:30am PST.

The ARK will be in emergency maintenance mode for approximately 1/2 hour beginning at 7:30am PST.

We apologize for the inconvenience and will send another notification once the ARK is available again.

Thank you,

ANI Networks

ARK Emergency Maintenance

2010-12-27T10:41:00.000-05:00

This notice is for Monday, December 27, 2010 at 7:30am PST.

The ARK will be in emergency maintenance mode for approximately 1/2 hour beginning at 7:30am PST.

We apologize for the inconvenience and will send another notification once the ARK is available again.

Thank you,

ANI Networks

Fiber Cut-Repaired

2010-12-02T16:07:00.000-05:00

The fiber cut in Pennsylvania has been repaired.

Thank You

ANI-Networks

Fiber Cut

2010-12-02T11:58:00.000-05:00

Global Crossing is reporting a fiber cut in Pennsylvania. Customers may experience all circuits busy recordings. Updates will be provided as they become available.

Please contact ANI NETWORKS Wholesale Customer Support at 877-264-7264 with any questions.

ANI-NETWORKS

ARK Maintenance 12/1/2010

2010-12-01T18:22:00.002-05:00

There will be a short ARK outage today at 5:30pm PDT. This outage will be used to perform required maintenance on the ARK.

ARK Emergency Maintenance

2010-07-30T17:21:00.002-04:00

There will be an ARK emergency maintenance Sunday, August 1st between the hours of 7:00 p.m. to 9:00 p.m. Pacific Time. Any transactions submitted via FTP will be queued for processing at the end of the maintenance window.

Ark Maintenance

2010-06-14T15:21:00.002-04:00

The ARK will be unavailable on Saturday June 19th, 2010 between the hours of 4 pm and 7 pm PT. Any orders submitted via FTP will be queued and processed upon completion of the maintenance window.

ARK Emergency Maintenance

2010-04-29T14:57:00.002-04:00

Tonight there will be an ARK emergency maintenance between the hours of 9:00 pm PT to 12:00 pm PT.